Effective Date: From the day of purchase

Thank you for shopping at https://pharmadirectonline.com We strive to provide high-quality medications and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns Policy

Due to health and safety regulations, we do not accept returns on prescription or over-the-counter medications unless they were delivered in error or are defective.

2. Refund Eligibility

We offer refunds or replacements under the following conditions:

  • You received the wrong medication.
  • The medication arrived damaged or defective.
  • Your order was lost in transit and cannot be recovered.
  • The product is expired upon arrival.

To be eligible for a refund, you must notify us within 10 days of receiving your order. Requests made beyond this time frame may not be eligible for a refund or replacement.

3. Non-Refundable Items

We do not offer refunds for the following:

  • Opened or used medications.
  • Products that have been tampered with.
  • Orders returned due to incorrect shipping details provided by the customer.
  • Unwanted or mistakenly ordered items.

4. How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Contact our customer support team at info.pharmadirectonline@gmail.com within 4 days of receiving your order.
  2. Provide your order number, details of the issue, and photographic evidence (if applicable).
  3. Our team will review your request and respond within 3 business days.

If your request is approved, we will issue a refund to your original payment method or arrange for a replacement shipment at no additional cost.

5. Processing Time for Refunds

Once approved, refunds may take 5 business days to process. The time for the refund to appear in your account depends on your payment provider.

6. Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover all shipping costs.
  • If the return is due to customer error (e.g., incorrect address provided), shipping costs will not be reimbursed.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at: https://pharmadirectonline.com info.pharmadirectonline@gmail.com [Customer Support Phone Number]

We appreciate your understanding and cooperation in ensuring a smooth purchasing experience. Thank you for choosing https://pharmadirectonline.com